CUSTOMER SERVICE

San Gabriel County Water District understands the need for outstanding customer service and is committed to excellence.

The following information details how to pay and understand your bill, learn about water rates and access other services.

Our team is here to help.

CONTACT US

ONLINE BILL PAY

San Gabriel County Water District customers can quickly and easily pay their bills using our online payment system.

First time users need to set up an online account to access billing information and make payments. To complete this step, you will need the account number located on your paper bill.

HOW TO UNDERSTAND YOUR BILL
HOW TO SETUP EXPRESS BILL PAY
PAY YOUR BILL

Have additional questions?
Contact our Customer Service team at (626) 287-0341 or info@sgcwd.com

BILL PAY OPTIONS

SGCWD makes paying your bill easy and simple! We offer many ways to pay your water bill, including:

ONLINE
Utilize the Xpress Bill Pay page

AUTO PAY
Set up automatic payments through the Xpress Bill Pay page

PHONE
Call us at (626) 287-0341. Please have your account number and payment card ready.

MAIL
Send a check payable to San Gabriel
County Water District to the address
below. Remember to include your
account number.

San Gabriel County Water District
8366 Grand Avenue
Rosemead, CA 91770

DRIVE-UP WINDOW/IN-PERSON
Visit us at the address below during our office hours to pay in person at our drive-up window. Cash payments are only accepted at the drive-up window. Our lobby is closed to protect the health and safety of our customers and employees during a surge in COVID-19 cases, and is not available for in-person payments.

San Gabriel County Water District
8366 Grand Avenue
Rosemead, CA 91770

Monday-Thursday 7 a.m. – 4 p.m.
Friday 7 a.m. – 3 p.m.
Closed alternate Fridays

START/STOP SERVICE

If you are new to the area, we would like to welcome you! To start your SGCWD water service, please follow the steps below for either property owners or tenants.

OWNERS

Please complete the owner application and provide a copy of your closing statement from escrow or a property tax statement along with a clear image of your photo ID. Return all documentation to our office or email to fernando@sgcwd.com or jennifer@sgcwd.com. A $100 security deposit in the form of cash, money order or cashier’s check is required to open a new account. NO PERSONAL CHECKS WILL BE ACCEPTED. Deposits can be paid at the District office or placed in the drop box located in the front of the office. If utilizing the drop box, please include your name and address on the envelope.

CLICK HERE FOR OWNER APPLICATION

TENANTS

Please complete the tenant application and provide a copy of your lease agreement along with a clear image of your photo ID. Return all documents to our office or email them to fernando@sgcwd.com or jennifer@sgcwd.com. A $100 security deposit in the form of cash, money order or cashier’s check is required to open a new account. NO PERSONAL CHECKS WILL BE ACCEPTED. Deposits can be paid at the District office or placed in the drop box located in the front of the office. If utilizing the drop box, please include your name and address on the envelope.

CLICK HERE FOR TENANT APPLICATION

RATES & FEES

At San Gabriel County Water District, we provide high-quality water and excellent customer service at the most reasonable cost. Our rates and fees cover only the cost of providing service to our customers, including water treatment and delivery and system maintenance and upgrades. As a local government agency and special district, we are not legally allowed to make a profit.

Learn more about your water rates below and watch a video explaining how rates are determined.

The capacity charge is a fixed bi-monthly charge based on meter size that covers operating and maintaining the water system. A fixed charge does not change based on water use amounts.

Effective 1/1/2021

Meter Size Bi-Monthly Meter Charge
5/8-inch and 3/4-inch $43.80
1-inch $63.67
1 1/2-inch $113.32
2-inch $172.89
3-inch $361.53
4-inch $639.52
6-inch $1,404.02

The commodity rate varies based on the amount of ater a customer uses each billing cycle. The first 30 units of water (22,440 gallons) are billed at the lowest per-unit rate; water used over that amount is billed at a higher rate because it costs the District more to procure that supply. In addition to covering the cost of water, the commodity rate helps pay for treatment, delivery, and a portion of the District’s fixed operational costs such as system maintenance.

One unit of water = one hundred cubic feet (hcf), or 748 gallons

Effective 1/1/2021

0-30 units per billing period $2.04/Unit
31 or more units per billing period $3.87/Unit
Water usage through the fire service meter $3.74/Unit

The Fire Service Meter Charge is a fixed bi-monthly service charge based on meter size. This fee is charged only to customers with private fire protection service to cover the cost of providing water for the hydrant or fire suppression system.

Effective 1/1/2021

Meter Size Bi-Monthly Meter Charge
2-inch $40.65
3-inch $60.96
4-inch $81.26
6-inch $121.89
8-inch $162.50
10-inch $203.13
This fee is charged when the District is asked to connect a property to new service. The New Water Service Connection Fee is a one-time charge based on the size of the meter.

Effective 1/1/2021

Domestic Meter Size Fee
5/8-inch and 3/4-inch $1,105.35
1-inch $1,842.24
1 1/2-inch $3,684.49
2-inch $5,895.18
3-inch $11,053.47
4-inch $18,422.44
6-inch $36,844.89
8-inch $58,951.82
Fire Service Meter Size Fee
2-inch $5,895.18
3-inch $11,053.47
4-inch $18,422.44
6-inch $36,844.89
8-inch $58,951.82

Customers that upgrade their service to a larger diameter pipe are eligible for a one-time statement credit based on the diameter of the original lateral. The SGCWD General Manager will determine the proper amount of a credit for any type and size of existing meter not specified above.

Existing Meter Size Credit on New Meter
5/8-inch $9.00
3/4-inch $19.00
1-inch $28.00
1 1/2-inch $43.00
2-inch $45.00
2-inch compound $175.00
3-inch compound $225.00
4-inch compound $400.00
6-inch compound $800.00
This charge covers the cost to reconnect service that was stopped for any reason.

Regular hours $10.00
After regular hours/holidays $20.00
Customer or occupant removes lock $100.00
Administrative charges cover the cost of completing the following customer service actions.

Returned check for non-payment $10.00
Fire flow report $100.00

The following charges cover the costs of supporting water service for construction purposes.

Hydrant meter deposit $1,500.00
Water charge $2.00/100CF
Non-metered $0.20/lineal foot of trench 5-8′ deep
Non-metered $0.10/lineal foot of trench less than 5′ deep
Non-metered $0.07 per yard of compacted fill
This fee covers the cost of protecting drinking water from contamination at points of connection to a non-drinking water source or other contaminant.

Monthly device charge $3.00
This fee is charged based on meter size and covers the cost of water cleanup in the Main San Gabriel Basin. It is a pass-through charge determined by the San Gabriel Basin Water Quality Authority.

5/8-inch and 3/4-inch $0.79
1-inch $1.10
1 1/2-inch $1.58
2-inch $3.16
3-inch $4.74
4-inch $6.31
6-inch and 8-inch $15.86

SHUTOFF POLICY

San Gabriel County Water District issues bills for service on a bi-monthly basis. Bills that remain unpaid after 60 days are subject to shutoff. 

In accordance with SB 998, SGCWD provides a clear policy regarding the discontinuation of residential water service for non-payment. The policy is available in multiple languages below. For more information about your water bill or establishing an alternate payment plan, please call the SGCWD office at (626) 287-0341.

VIEW SHUTOFF POLICY (ENGLISH)
VIEW SHUTOFF POLICY (SPANISH)
VIEW SHUTOFF POLICY (KOREAN)
VIEW SHUTOFF POLICY (TAGALOG)
VIEW SHUTOFF POLICY (CHINESE)
VIEW SHUTOFF POLICY (VIETNAMESE)

Policy available in English, Spanish, Korean, Tagalog, Chinese, Vietnamese