CUSTOMER SERVICE
BILL PAY OPTIONS
SGCWD makes paying your bill easy and simple! We offer many ways to pay your water bill, including:
ONLINE
Utilize the Xpress Bill Pay page
AUTO PAY
Set up automatic payments through the Xpress Bill Pay page
PHONE
Call us at (626) 287-0341. Please have your account number and payment card ready.
MAIL
Send a check payable to San Gabriel
County Water District to the address
below. Remember to include your
account number, along with the bottom portion of your bill.
San Gabriel County Water District
8366 Grand Avenue
Rosemead, CA 91770
ONLINE BILL PAY
San Gabriel County Water District customers can quickly and easily pay their bills using our online payment system.
First time users need to set up an online account to access billing information and make payments. To complete this step, you will need the account number located on your paper bill.
Have additional questions?
Contact our Customer Service team at (626) 287-0341 or info@sgcwd.com
START/STOP SERVICE
If you are new to the area, we would like to welcome you! To start your SGCWD water service, please follow the steps below for either property owners or tenants. Please be advised that service can only start on working business days.
OWNERS
Please complete the owner application and provide a copy of your closing statement from escrow, grant deed, or a property tax statement, along with a clear image of your photo ID. If the ownership is under a business, we will also need a statement of information or articles of incorporation showing that the individual signing the application is a member of that business. Return all documentation to our office or email to fernando@sgcwd.com or jennifer@sgcwd.com. A $250 security deposit in the form of cash or check (payable to SGCWD) is required to open a new account. NO CARD PAYMENTS WILL BE ACCEPTED. Deposits can be paid at the District office or placed in the drop box located in the front of the office. If utilizing the drop box, please include your name and address on the envelope.
TENANTS
Please complete the tenant application and provide a copy of your lease agreement along with a clear image of your photo ID. Return all documents to our office or email them to fernando@sgcwd.com or jennifer@sgcwd.com. A $250 security deposit in the form of cash or check (payable to SGCWD) is required to open a new account. NO CARD PAYMENTS WILL BE ACCEPTED. Deposits can be paid at the District office or placed in the drop box located in the front of the office. If utilizing the drop box, please include your name and address on the envelope. Please be advised that service may only start on working business days.
STOP SERVICE
Please notify us by calling our office at 626-287-0341 OR by emailing fernando@sgcwd.com or jennifer@sgcwd.com. Please provide the stop service date, any updated contact information, and final billing address. Please make sure to notify us a few days in advance or the day of the stop service date so that we can get an accurate final reading. Please be advised that service can only be stopped on working business days.
If you are a property owner, please inform us if the property has been sold or if you plan on renting it out, so that we know whether or not to permanently close your account or to temporarily disconnect your account.
RATES & FEES
At San Gabriel County Water District, we provide high-quality water and excellent customer service at the most reasonable cost. Our rates and fees cover only the cost of providing service to our customers, including water treatment and delivery and system maintenance and upgrades. As a local government agency and special district, we are not legally allowed to make a profit.
Learn more about your water rates below and watch a video explaining how rates are determined.
Effective 1/1/2021
| Meter Size | Bi-Monthly Meter Charge |
| 5/8-inch and 3/4-inch | $43.80 |
| 1-inch | $63.67 |
| 1 1/2-inch | $113.32 |
| 2-inch | $172.89 |
| 3-inch | $361.53 |
| 4-inch | $639.52 |
| 6-inch | $1,404.02 |
The commodity rate varies based on the amount of water a customer uses each billing cycle. The first 30 units of water (22,440 gallons) are billed at the lowest per-unit rate; water used over that amount is billed at a higher rate because it costs the District more to procure that supply. In addition to covering the cost of water, the commodity rate helps pay for treatment, delivery, and a portion of the District’s fixed operational costs such as system maintenance.
One unit of water = one hundred cubic feet (hcf), or 748 gallons
Effective 1/1/2021
| 0-30 units per billing period | $2.04/Unit |
| 31 or more units per billing period | $3.87/Unit |
| Water usage through the fire service meter | $3.74/Unit |
The Fire Service Meter Charge is a fixed bi-monthly service charge based on meter size. This fee is charged only to customers with private fire protection service to cover the cost of providing water for the hydrant or fire suppression system.
Effective 1/1/2021
| Meter Size | Bi-Monthly Meter Charge |
| 2-inch | $40.65 |
| 3-inch | $60.96 |
| 4-inch | $81.26 |
| 6-inch | $121.89 |
| 8-inch | $162.50 |
| 10-inch | $203.13 |
Effective 1/1/2021
| Domestic Meter Size | Fee |
| 5/8-inch and 3/4-inch | $1,105.35 |
| 1-inch | $1,842.24 |
| 1 1/2-inch | $3,684.49 |
| 2-inch | $5,895.18 |
| 3-inch | $11,053.47 |
| 4-inch | $18,422.44 |
| 6-inch | $36,844.89 |
| 8-inch | $58,951.82 |
| Fire Service Meter Size | Fee |
| 2-inch | $5,895.18 |
| 3-inch | $11,053.47 |
| 4-inch | $18,422.44 |
| 6-inch | $36,844.89 |
| 8-inch | $58,951.82 |
Customers that upgrade their service to a larger diameter pipe are eligible for a one-time statement credit based on the diameter of the original lateral. The SGCWD General Manager will determine the proper amount of a credit for any type and size of existing meter not specified above.
| Existing Meter Size | Credit on New Meter |
| 5/8-inch | $9.00 |
| 3/4-inch | $19.00 |
| 1-inch | $28.00 |
| 1 1/2-inch | $43.00 |
| 2-inch | $45.00 |
| 2-inch compound | $175.00 |
| 3-inch compound | $225.00 |
| 4-inch compound | $400.00 |
| 6-inch compound | $800.00 |
This charge covers the cost to reconnect service that was stopped for any reason.
| Regular hours | $50.00 |
| After regular hours/holidays | $100.00 |
| Customer or occupant removes lock | $250.00 |
| Deposit | $250.00 |
| Late fee | $30.00 |
| Returned check for non-payment | $30.00 |
| Shut off fee | $50.00 |
| Tampering | $250.00 |
| Fire flow test | $400.00 |
The following charges cover the costs of supporting water service for construction purposes.
| Hydrant meter deposit | $2,000.00 |
| Meter monthly fee | $200.00 |
| Water charge | $3.87/100CF |
| Non-metered | $0.20/lineal foot of trench 5-8′ deep |
| Non-metered | $0.10/lineal foot of trench less than 5′ deep |
| Non-metered | $0.07 per yard of compacted fill |
| Monthly device charge | $3.00 |
This fee is charged based on meter size and covers the cost of water cleanup in the Main San Gabriel Basin. It is a pass-through charge determined by the San Gabriel Basin Water Quality Authority.
| 5/8-inch and 3/4-inch | $0.85 |
| 1-inch | $1.23 |
| 1 1/2-inch | $2.19 |
| 2-inch | $3.34 |
| 3-inch | $6.99 |
| 4-inch | $12.36 |
| 6-inch and 8-inch | $27.13 |
SHUTOFF POLICY
San Gabriel County Water District issues bills for service on a bi-monthly basis. Bills that remain unpaid after 60 days are subject to shutoff.
In accordance with SB 998, SGCWD provides a clear policy regarding the discontinuation of residential water service for non-payment. The policy is available in multiple languages below. For more information about your water bill or establishing an alternate payment plan, please call the SGCWD office at (626) 287-0341.
Policy available in English, Spanish, Korean, Tagalog, Chinese, Vietnamese
